Got my test calls done finally
I have been training for another call center job but have been kind of wary about doing the test calls. Well I finally did them and think I may have passed. There is only one thing that I can think of that I did wrong but had a chance to rectify that on another call just to show that I did find the info on that little tidbit. I will be doing two different lines for this company. An outbound and an inbound line, I am still waiting for my insrance license to come through for a state and then I should be ok to start that one up. The other is outbound and it actually doesn’t seem as bad as it sounds, it is the one that I just did the test calls for and it seemed ok. I just hope I passed the calls, I took about 15 I think, may not have been that many but it seemed like it. Just wish me luck and hopefully I passed it.
~sharon
